A graduate of the University of Ottawa Faculty of Civil Law (1987), member of the Quebec Bar since 1988, Hélène Rouleau worked for 14 years as legal counsel for Royal Bank of Canada. She redirected her career towards mediation in 2004, offering her services as mediator in civil, commercial and organizational matters (business relationships, conflicts between shareholders, service providers, psychological harassment and interpersonal conflicts in the workplace).

In addition to numerous trainings in mediation, communication and facilitation with experts accredited by the Quebec Bar, the Institut des Médiateurs et Arbitres du Québec (IMAQ) and HEC Montreal, Hélène Rouleau studied at the Faculty of Ethics and Philosophy of the University of Sherbrooke. She was involved for many years in groups practicing non-violent communication based on the approach of Marshall B. Rosenberg and has trained in transformative mediation with John Peter Weldon (Quebec Bar), Hofstra University Law Professor Me Robert A. Baruch Bush and Temple University Communication Professor Joseph P. Folger.

Mediator certified by the Quebec Bar, IMAQ and the Institute for the Study of Conflict Transformation (ISCT) in the United States, Mrs Rouleau practices under the name HR Mediation after having collaborated with the Deslauriers Jeansonne, s.e.n.c., Professionnels en règlement des différends S.A. and Centre de Formation par l’Action Inc. Her practice aims at encouraging sustainable changes in the interaction between people living a conflict. Her mandates of mediation, group facilitation, neutral evaluation and investigation on harassment complaints (private, institutional, public, semi-public and associative sectors) made her acquire a significant expertise to approach conflicts in organizations.

Hélène Rouleau also developed a vast experience in formation throughout her career, giving internal training sessions at Royal Bank, as professor at the School of the Bar of Quebec and as lecturer at the University of Sherbrooke.  She is certified trainer with the Ministry of Employment and Social Affairs of Québec and with the ISCT on the transformative approach of conflict.

Member of the Board of Directors, the Executive committee and the Labour Relations Committee of IMAQ, of the Participative Justice Committee of the St. Francis Bar (Quebec), the Association des Gestionnaires en Ressources Humaines de l’Estrie and the Réseau pour une approche transformative du conflit, Hélène Rouleau has been involved for many years in the promotion and development of dispute prevention and resolution processes.  She has given various  speeches and workshops on the mediation process, communication skills, psychological harassment and intervention modes in the workplace.